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Merlin myQ System Troubleshooting

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At the Door Doctors we’re always interested in keeping up with modern technology. That’s why we have some tips straight from the manufacturer to ensure you’re getting the most of of your Merlin myQ Technology. This handy piece of equipment can be set to notify you when your door goes up or down (no matter where you are) – and you can even control the door remotely if you need to.

Commander myQ MT110MYQ
Commander myQ MT110MYQ (source: gomerlin.com.au)

10 Tips For Merlin myQ Products

Tip 1
To receive Push Notifications from your garage door, ensure the Notifications are activated in the Iphone Settings menu.

Tip 2
To receive Event History information, the Alert option in the myQ App must be active.

Tip 3
When using the phone App, limit the Alert Name to 14 digits, otherwise all the history message will not appear.

Tip 4
Refreshing the App occasionally by logging out and logging back in with the password, will ensure the latest upgrades have been added.

Tip 5
In the garage, keep the IR Beam area clear to avoid accidentally blocking the safety beam system and creating a false alert.

Tip 6
! CLOSE ERROR appearing on the myQ App indicates an object is in the path of the door. Closing the door with your IPhone and remotes will not be possible until the object is removed.

Tip 7
If you are having issues with your internet service, you are still able to OPEN and CLOSE your garage door locally, with the remote controls.

Tip 8
Solid Green Led on the Gateway indicates it has connected to the internet.

Tip 9
Solid Blue Led on the Gateway indicates it has paired to at least one garage door opener.

Tip 10
One Gateway module can pair with up to 16 garage door openers, provided they are located at the same site and within radio range.

If you have any other questions make sure you check the Merlin Commander myQ QUICK START GUIDE or SilentDrive Elite myQ QUICK START GUIDE

Contact the Door Doctors

Satisfaction Guaranteed. We’re got extensive experience with the whole Merlin range and would be happy to help you choose the perfect garage door motor for your circumstances.

If you’re interested in a free quote from the Door Doctors please give us a call on 07 3299 2992 or click here to contact us online. We’d love to hear from you!

Door Doctors: Sorting out life’s ups and downs.

 

P.S. Don’t forget to follow us on Facebook to learn more about what’s going on at the new place.

Choosing a Commercial Garage Door

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If you have been put in charge of trying to source a commercial garage door for your business premises, look no further! The team at Door Doctors will be pleased to give you some things to consider before purchasing.

What to do before buying a commercial garage door

Commercial Garage Door sales and repair with the Door Doctors.
Commercial Garage Door sales and repair with the Door Doctors.

Commercial garage doors come in all shapes and sizes. The right decision for your commercial premises (factory, building, carpark or something else) depends on a multitude of factors. Let’s take a look at some of the choices:

Firstly, you can decide if you want a roller door or a sectional garage door. Roller doors are thinner, lighter, need less space than a sectional garage door, and are a little more expensive. Sectional garage doors can be a good option if you have enough (a lot!) of space in the install zone. The sectional doors can allow in a lot of light, are quite quiet to operate, and are very secure in terms of protection from inclement weather or crime. Deciding which you need can be dependent of a number of other factors as well – it’s best to have a chat to your supplier/installer to ensure you’re choosing the type of commercial door that’s right for you and your business.

 

Regardless of which door you choose, please ensure you’re purchasing a quality product with a proper warranty – something that will last a long time, is easy to use, has top-of-the-line design, and is strong. We recommend the Grifco range of industrial door motors to pair with your new door!

Why choose the Door Doctors when you’re buying a commercial garage door?

The Door Doctors have a lot of experience in installing commercial garage door options. We’ve successfully completed builds on some massive projects:

  • Sydney Olympic Park
  • The V8 racetrack in Townsville
  • Amberley RAAF Base Upgrade

If you want to learn more about Door Doctors’ industrial and commercial roller/sectional door options please click here to read about some of our previous installs / options, or simply give the friendly team at the Door Doctors a call on 07 3299 2992 – we’d be happy to advise on the best choices with regards to your new door!

 

Door Doctors Address – Office Move to Bethania!

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The Door Doctors address has changed this week as we move into our new office. If you’re interested in checking out a few pictures of the move and learning more about how we can help from our new location, please read on!

Door Doctors Address

The new address for Door Doctors is 2/34 Goodooga Drive, Bethania. Click on the map to get directions! 

Door Doctors Address
Door Doctors Address

More information about the office move

As of Monday September 3, we’ve moved from our old location at Loganlea to Bethania. Our new office has much more space and we’re excited to provide supply and repair services for garage doors or industrial doors. Some things we can do for you:

Outside shot of the new premises with our Door Doctors sign.
Inside shot of the new office – where you’ll meet the friendly admin team.
The boys getting ready for the big move.
Welcome to the Door Doctors’ new Bethania premises!
Working on the workshop.
Admin desk and whiteboard ready to install!
Anyone need a lift?
Unpacking one of the vans.

Contact the Door Doctors

Satisfaction Guaranteed. No breakdowns will be left nonoperational or unsecure. We guarantee your satisfaction – your door will be back to normal working order as soon as possible.

If you’re interested in a free quote from the Door Doctors please give us a call on 07 3299 2992 or click here to contact us online. We’d love to hear from you!

Door Doctors: Sorting out life’s ups and downs.

 

P.S. Don’t forget to follow us on Facebook to learn more about what’s going on at the new place.

Door Spring Replacement

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If you’re having a problem with the springs in your garage door, Door Doctors can help! Door spring replacement is our Brisbane-based company’s speciality.

Sectional doors, panel lift and tilt doors generally all have springs in them which will need to be replaced periodically. Sometimes the springs are okay but they have just lost their torsion due to a faulty install or lack of maintenance – in either case Door Doctors are here to help you with any spring issues your garage door may be having.

Door Spring Replacement

Door Spring Replacement with the Door Doctors
Door Spring Replacement with the Door Doctors

To replace the springs on your garage door you have to release the tension and secure the door to remove them and install the new springs. After this you have to do the same in the reverse order, keeping in mind that it’s a delicate process that requires experience to do safely.

DIY door spring replacement isn’t recommended as it’s quite easy to damage the door and since the springs are under tension, it’s quite dangerous if you don’t know what you’re doing. Although it may seem like a routine task, it can be quite complicated – and we recommend you call in trained technicians rather than risking your safety and the health of your door to save a few dollars.

Sectional door springs are typically rated for 10,000 – 20,000 cycles or a rough average of 7-10 years on a standard double garage and when one breaks, usually the next one will follow. For this reason, we recommend changing both or in some cases all the springs as soon as one goes. Regular maintenance of your garage door will assist in maximising the lifespan of your springs.

The cost of replacing garage door springs can vary depending on the size of the spring. The standard set of garage door springs start at $385.00 fitted. 9 out 10 times this will cover you (modern sectional doors have relatively lighter and inexpensive springs, but older domestic springs are large and can cost more), so please feel free to get in contact with us if you’re interested in a quote – one of our friendly team will be in touch to help!

Satisfaction Guaranteed. No breakdowns will be left nonoperational or unsecure. We guarantee your satisfaction – your door will be back to normal working order as soon as possible.

Simply give us a call on 3299 2992, contact us by clicking here, or email us on [email protected]. We’ll arrange for one of our dedicated breakdown crews to get out to you as quickly as we possibly can.

If it’s not urgent you can place a request through our online quoting service by clicking the button below.

Door Doctors: Sorting out life’s ups and downs.

Commercial Garage Door Installation – 5 Questions to Ask.

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If you’re currently in the market to get a commercial garage door installation round to your factory, office, or workplace – here are five questions you need to ask any potential company before you agree to terms. Saving a few dollars in the short term can be a very bad idea down the track if you run into any issues, so it’s imperative you choose carefully!

Commercial Garage Door Installation

Commercial Garage Door Installation - New Main Entry
Commercial Garage Door Installation – New Main Entry

Buying a new commercial garage door in 2018 means you have a multitude of options with regards to vendor and features. We recommend the Grifco range of commercial garage door openers due to their good pricing, unparalleled performance and excellent warranties. You can learn more about Grifco by clicking here.

5 Questions to ask before buying a new industrial garage door

1. Do you have any reviews or case studies of similar projects?

Ask your installer if they can show you what they did at a similarly sized project.  Do they have any references you can talk to? Are you able to see some pictures of previous work they’ve done? It’s important to ensure you’re dealing with a reputable company.

2. Which features do you require?

Depending on the size of and function of your premises, there are myriad features available for commercial door openers – fire shutter openers/hoists, manual hoists, expansion boards smoke baffle features, remote access, entrapment protection and much more. Have a chat with the company about what you need and ask if they have experience in installing these features.

3. What’s your quoting process?

Find out if there are any costs in the discovery phase. Some companies charge for a quote, and some (like Door Doctors) are happy to do this for you free of charge.

4. Is your previous door unsalvageable?

At Door Doctors, we’re experts in industrial/commercial garage door repair. In some circumstances it can be better to work on the existing door/motor before we fully replace it. If you have an existing door which isn’t working, please give us a call and we’ll be happy to help.

5. Which brands do you use? What’s the warranty procedure like?

Ask the company about their recommended brands and what the failure rate is. How long does it usually take to fix an issue? Do they have a good relationship with the manufacturer? Be very clear about the warranty procedure because door motors, like a car, are rated for usage or time – either X number of cycles or X number of years, depending on the specific product. It’s important you do the calculations to choose the correct product for your usage requirements.

 

If you need help with a commercial garage door, from purchase to replacement, please give Door Doctors a call on 3299 2992 or email us at [email protected]. We’d be happy to help.

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Using Siri to control your garage door.

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With the recent advancements in home automation we’ve had a few people who have asked about using Siri via Apple Homekit to control their garage door. We’ll take a look at how you can make that work with the Chamberlain MyQ Home Bridge and also have a look to see if there are any solutions for those running Android!

Siri and your Garage Door

There are actually four openers with Apple ‘HomeKit’ connectivity (click here to learn more about it) support on the market:

If your garage door doesn’t have MyQ or Wi-Fi connection, you’ll need a hub such as the Chamberlain MyQ Smart Garage Hub which allows your garage door to be controlled by a smartphone, as long as it was manufactured after 1993 and has Photo Eyes sensors (the vast majority do). If you have a Chamberlain door you will be covered.

The MyQ Smart Garage Hub is a small black box you can mount in a convenient spot in your garage – and it also has a sensor you attach to your door.

The MyQ Home Bridge is similar but you don’t need to put it in your garage – anywhere with good WiFi connectivity will do.

Setup depends on your garage door opener model so have a read of the instructions and let us know if you have any questions.

Siri Garage Door Automation

Using Siri to control a garage door
Using Siri to control a garage door (source: 9to5mac.com)

One everything’s set up correctly and your garage door opener is connected to HomeKit, you can use Apple’s Home app, Siri, or automation to control your garage door. Using the Home app you’ll be able to see if the door is open or closed (great for when you’re already halfway to work and not sure if you remembered), and obviously you can control the door from there as well. It’ll also let you know if there are any obstructions hampering the door’s ability to close.

You can choose the door to open/close automatically at set times depending on if someone’s home or not (it knows if someone’s home based on their connectivity to the home WiFi). You could, for example, set the door to automatically close when nobody is home, so you’ll never have to worry about if you left the door up again!

According to 9to5Mac, Siri control will work with the following questions/commands:

  • Close the garage
  • Open the garage
  • Is the garage closed?
  • Did I leave the garage door open?

If you’re on Android, it doesn’t have a full-featured home automation option like HomeKit yet, but if you have a Merlin MyQ you can click here to download the app which will allow you to control the garage door and your houselights from anywhere in the world.

Click here to learn more about the Merlin MyQ from the Door Doctors blog.

If we can help you install a smart garage door or you have any questions about this please contact us or leave a comment below!

Garage Door Repairs in Brisbane

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How to pick a company to help you with garage door repairs – by the Door Doctors.

Do you have a problem with your garage door? Perhaps the remote has stopped working; you’ve had an accident and backed into it, or it’s not going up and down correctly. Sometimes the motor can make strange sounds or the door doesn’t work at the speed it used to. These can be simple fixes, or something more complicated –in any case it’s worth calling in the specialists to make sure your garage door is fixed correctly so it doesn’t become a problem in the future.

Door Doctors are experts if you need garage door repairs in Brisbane.  Our experienced and friendly team can be out to your place quickly – and we’ve been around for so long we’re able to solve the vast majority of problems then and there. We have a crew dedicated to garage door breakdowns and plenty of replacement stock if you do need a new part or even a new motor.

We understand the inconvenience and annoyance that having a broken garage door can be – it can also be a safety issue if you have internal doors inside the garage. We help businesses and families with expert garage door repair, sales, installation, maintenance, whether they’re roller door, panel lift door, sectional door or tilt door.

Some other companies will simply replace motors/operators to fix a broken door, but this isn’t always necessary – the problem can sometimes be small and relatively inexpensive. The Door Doctors team will do their best to ensure you’re able to get your garage door working again – as quickly as possible and at a fair price.

Please click here to learn more about our garage door repair business, email us on [email protected], or give us a call at 02 3299 2992 and we’d be happy to have a chat about how we can help you with any garage door problems you may be experiencing.

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Garage Door Security with the Door Doctors

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According to the MyPolice website, there have been an increase in thieves breaking into townhouses by forcing old roller garage doors. Today we’ll take a look at some tips you can implement in order to maximise your garage door security (and, as a result, your house, car etc.)

Garage door security – keep your place safe with these easy tips:

Garage Door Security with the Door Doctors
Garage Door Security with the Door Doctors
  • Buy a keychain remote opener. Attach it to your keys so it’s not left inside your car, clipped to the visor – if someone steals your car it’ll be easy for them to enter your home.
  • Keep a regular garage door maintenance schedule. An old, corroded, or damaged door will be a lot easier to break into and will compromise your garage door security.
  • Secure your garage door emergency release. You can use zip-ties on the release and it will still be able to function as required, without the security fears of someone being able to use something like a coathanger to release the safety mechanism through a hole in the top of the door. See the video below!
  • If you’re going to be out of town for a period of time, use a padlock on the throw latch (if your door has one) – We’ve also included a video on YouTube below you can view.
  • If you don’t have a throw latch on your garage door, the Queensland Police recommend using a c-clamp tightened down on each side of the door track.
  • Ensure your garage windows are covered up – if you do have anything thieves might be interested in inside your garage they won’t know about it.
  • Don’t leave your keys in your car inside the garage – if the thieves get in it’ll be easy for them to make off with your car as well.
  • If there’s a door into your main residence from the garage, ensure it stays locked and deadbolted as well as using a strong door – if your garage is compromised you don’t anyone coming into your house!

There’s a great video on YouTube which explains the ‘zip tie emergency release’ method in more detail – have a look below!

If you need help with garage door security or would like to install something a bit safer than your old manual door then please give Door Doctors a call on 3299 2992 or email us at [email protected]

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