Merlin myQ System Troubleshooting

At the Door Doctors we’re always interested in keeping up with modern technology. That’s why we have some tips straight from the manufacturer to ensure you’re getting the most of of your Merlin myQ Technology. This handy piece of equipment can be set to notify you when your door goes up or down (no matter where you are) – and you can even control the door remotely if you need to.

Commander myQ MT110MYQ
Commander myQ MT110MYQ (source:

10 Tips For Merlin myQ Products

Tip 1
To receive Push Notifications from your garage door, ensure the Notifications are activated in the Iphone Settings menu.

Tip 2
To receive Event History information, the Alert option in the myQ App must be active.

Tip 3
When using the phone App, limit the Alert Name to 14 digits, otherwise all the history message will not appear.

Tip 4
Refreshing the App occasionally by logging out and logging back in with the password, will ensure the latest upgrades have been added.

Tip 5
In the garage, keep the IR Beam area clear to avoid accidentally blocking the safety beam system and creating a false alert.

Tip 6
! CLOSE ERROR appearing on the myQ App indicates an object is in the path of the door. Closing the door with your IPhone and remotes will not be possible until the object is removed.

Tip 7
If you are having issues with your internet service, you are still able to OPEN and CLOSE your garage door locally, with the remote controls.

Tip 8
Solid Green Led on the Gateway indicates it has connected to the internet.

Tip 9
Solid Blue Led on the Gateway indicates it has paired to at least one garage door opener.

Tip 10
One Gateway module can pair with up to 16 garage door openers, provided they are located at the same site and within radio range.

If you have any other questions make sure you check the Merlin Commander myQ QUICK START GUIDE or SilentDrive Elite myQ QUICK START GUIDE

Contact the Door Doctors

Satisfaction Guaranteed. We’re got extensive experience with the whole Merlin range and would be happy to help you choose the perfect garage door motor for your circumstances.

If you’re interested in a free quote from the Door Doctors please give us a call on 07 3299 2992 or click here to contact us online. We’d love to hear from you!

Door Doctors: Sorting out life’s ups and downs.


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Garage Door Repairs in Brisbane

How to pick a company to help you with garage door repairs – by the Door Doctors.

Do you have a problem with your garage door? Perhaps the remote has stopped working; you’ve had an accident and backed into it, or it’s not going up and down correctly. Sometimes the motor can make strange sounds or the door doesn’t work at the speed it used to. These can be simple fixes, or something more complicated –in any case it’s worth calling in the specialists to make sure your garage door is fixed correctly so it doesn’t become a problem in the future.

Door Doctors are experts if you need garage door repairs in Brisbane.  Our experienced and friendly team can be out to your place quickly – and we’ve been around for so long we’re able to solve the vast majority of problems then and there. We have a crew dedicated to garage door breakdowns and plenty of replacement stock if you do need a new part or even a new motor.

We understand the inconvenience and annoyance that having a broken garage door can be – it can also be a safety issue if you have internal doors inside the garage. We help businesses and families with expert garage door repair, sales, installation, maintenance, whether they’re roller door, panel lift door, sectional door or tilt door.

Some other companies will simply replace motors/operators to fix a broken door, but this isn’t always necessary – the problem can sometimes be small and relatively inexpensive. The Door Doctors team will do their best to ensure you’re able to get your garage door working again – as quickly as possible and at a fair price.

Please click here to learn more about our garage door repair business, email us on [email protected], or give us a call at 02 3299 2992 and we’d be happy to have a chat about how we can help you with any garage door problems you may be experiencing.


Merlin to offer smart home garage door openers

Door Doctors preferred supplier Merlin have announced a new range of garage door openers called Merlin MyQ, designed for ‘smart homes’ – so you’re able to control the doors from any internet-enabled device (e.g. smartphone, laptop, tablet).

This represents one less item on the keyring, one less battery to replace, and increased security for the garage doors (the Merlin MyQ app platform uses strong encryption technology and offers choices based on security / convenience).  It can also be configured to open (or simply just opened and closed remotely) for tradesmen or delivery drivers, so you don’t need to be at home when they come by.

Merlin Commander MyQGrant Emanuel, the head of marketing at Chamberlain Australia (Merlin owner) has been quoted as follows: “Automating your garage door with the PowerLift MyQ not only makes getting in and out of your home much easier, it also solves those panic moments when you rush out of the house to get to work and then question whether you left the garage door open or not.”

The app will notify homeowners any time the garage door is opened or closed, which will lead to better security and increased peace of mind for those who have valuables in their garage or it connects to the rest of the house.

The PowerLift MyQ will include obstruction detection safety beams and premium reversal technology which will protect children, pets, the car, or anything else that may get in the way of the door. It can be attached to single or double sectional doors up to 16m² and, like the rest of the Merlin product range, is protected by a seven-year warranty and Merlin’s excellent after sales support service.

View a video from the Chamberlain team about the Merlin MyQ Gateway by clicking below:

If you’re interested in the Merlin smart home range of MyQ Gateway enabled devices then please give Door Doctors a call on 3299 2992 or email us [email protected]


About Door Doctors’ Merlin Doors Range

At Door Doctors we only recommend the highest quality motors to run your new garage door. We’re an accredited and preferred supplier of Merlin Doors. Here’s an overview of some of our favourite Merlin Garage Door Openers.


Merlin Doors


Door Doctors Merlin Doors Range

MT100EVO Tiltmaster (Sectional and Tilt Doors)

The Tiltmaster is a reliable, quiet powerhouse. The DC motor has the strength to open any size door and is quiet and built to last.

  • Variable speed – automatically detects speed based on the type of door
  • Works with both sectional and tilt doors
  • Quiet, powerful and energy efficient
  • Comes with a 7 year warranty

MR850EVO Merlin SilentDrive BBU (Roller Garage Door)

This fast and quiet roller garage door opener even works when the power is out, featuring an Evercharge battery backup system.

  • Fast operation – 13 second opening speed
  • Battery backup – works when the power is out!
  • Quiet and powerful
  • Comes with a 7 year warranty

MT3850EVO Whisperdrive (Sectional Doors)

The Whisperdrive is a fast and energy efficient sectional door opener complete with all the trimmings.

  • Superfast 12 second opening speed
  • Battery backup – works when the power is out!
  • Twin bright light lenses to illuminate your dark garage
  • Comes with a 7 year warranty

MT60EVO PowerAce (Sectional Doors)

The PowerAce is a quiet and efficient workhorse with the latest security and multi frequency technology.

  • Quick 21 second opening speed
  • Quiet and powerful
  • Energy Efficient
  • Comes with a 5 year warranty

MJ3800 – The Unique Alternative (Sectional and Tilt Doors)

An innovative opener for the design minded. Installs beside the door leaving the ceiling clear for aesthetic or storage reasons.

  • Frees up space
  • Battery backup – works when the power is out!
  • Electronic solenoid locking – automatically locks on close
  • Comes with a 2 year warranty


If you’ve got any questions as to which of our range of Merlin Garage Doors would suit your door, please feel free to give us a call on 3299 2992 or click here to contact us!

The Door Doctors

If you need a hand with buying and installing a new garage door (Merlin Doors or otherwise) give us a call on 3299 2992 or click here to enquire online about how we can help you – from research, sales, servicing and repair – we can do it all. Door Doctors – sorting out life’s ups and downs!

[email protected]
3299 2992